INFO: NAG Screen Still Shows after installing Retail Version (R11160)

Summary

After running the retail version of Setup (Setup11R.exe), the demo's nag screen still appears. This information applies to:

• BetterButton 1.1

Problem

Sometimes installers/uninstallers leave the registry in an unclean state and in this case, causes the demo version to remain installed, thus showing the NAG screen each time the button is clicked.

Resolution

This problem is caused by installing the retail version of the software without first uninstalling the demo version. Perform the following steps to correct the problem:

• Close all development environments (such as Microsoft® Visual Basic®) which contain a reference to the BetterButton control
• Uninstall the demo using the Add/Remove Programs icon in the Control Panel
• Search your hard drive(s) for all occurences of varBetterButton.ocx
• Manually unregister each, if they are still installed. Note that this file should have been deleted during uninstall, so if it is on your hard drive, it may have been in use. Unregister with this command:

  regsvr32 /u varbetterbutton.ocx

• Manually hard-delete (Shift + Delete) each occurence of varBetterButton.ocx
• Run Setup11R.exe to install the retail version

Note that the retail version of the ocx is in Setup11R.exe - The demo version is in Setup11D.exe.

More Information

If you still can't find information about the problem, send an email to support@variad.com.  Please indicate the following when you are having difficulty:

• Product Name
• Your Serial Number (very important)
• The nature of the problem
• How you can reproduce the problem (if known)
• Your Name, Company and telephone number.

Our support staff will attempt to contact you within 24 hours regarding the problem.